Delivery Times:
Orders received for In-Stock items will ship within 24-48 hours once an order is approved during normal business hours 8am - 5pm EST, Monday-Friday. Backorders typically ship within 3 business days depending on supplier availability. In-transit times depend on the zone the package is being delivered. Average delivery times are 1- 5 days. While we try to do our best at getting items out to you as soon as possible, please note that some special orders or Out-of-Stock items may take longer than the time frame given on the site to get to you. If you have a deadline, and the item is marked as Out-of-Stock, please call us to make sure we can get it to you in time.
Special items that need refridgeration will be shipped nextday/overnight and will inccur additional shippping charges. However, if the order is placed on Thursday, Friday, or a holiday, we may need to hold the order till Monday (or the next business day) to ensure it will arrive to you in a usable condition. If you have a deadline to meet with one of these special items, please call ahead to make sure that we can get it out to you in time for your needs. It is critical that you inform us if you have office closings or special days of operations when ordering items that need refridgeration.
Shipping Cost:
Our shipping costs are based on the total value of your order:
$0-$50 = $8.95 for shipping
$50-$100 = $11.95 for shipping
$100-$150 = $15.95 for shipping
$150-$200 = $19.95 for shipping
A $3.60 fuel surcharge will be included on each UPS and Fedex ground package.
Equipment, over-sized items, special orders, and materials requiring overnight delivery (such as refrigerated items) will incur additional charges.
If you need an item rushed or overnighted, you will be responsible for the additional charges and we will let you know at the time of the order what those charges will be.
Currently, we only offer ground shipping from our website. If you need a faster shipping method such as 2-Day Air or Over Night Shipping, please give us a call at 1-888-886-6337, so we may help with your request.
Hazmat Charges: Some items inccur hazmat charges that you will be responisble for paying. These charges are not included in the "Free Freight" promotion. If you have a question if these charges apply, please give us a call before you place your order at 1-888-886-6337
Shipping Rates are based on cost of merchandise and distance, except on special orders/equipment.
Order Tracking: Order Receipt Confirmation by Email- This will be the e-mail you receive concerning your order after it has been placed. When you submit an order, the information that you entered will be sent back to you to confirm that the information is correct. For security reasons, your credit card information is not included in this e-mail.
Order Status: Whenever the status of your order changes, you will be able to check this online by logging into our website under "My Account" and then clicking on the "View" button next to the order you placed. Therefore you will be notified if there is any delay. If we are not able to ship your order, you will be notified of this by e-mail or called. The last status change will be that the order has been shipped (delivered). Furthermore we will send you an email with your tracking number. This will allow you to track the progress of your order right to your doorstep.
Restocking Charge: We are happy to accept returns on stock items for reasons other than unsatisfactory quality. However, there are expenses such as repacking, inventory adjustment and account adjustment. We, therefore, must charge a restocking fee of Twenty-five percent (25 %). Call for a return authorization number within 30 days to make a return.
Return Materials: Before returning any items to us, you must first call customer service at 1-888-886-6337 for a return materials authorization (RMA#) number. Any items returned without an RMA number will be refused.
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| Contact Us | Site Map MedChem Inc. | 10 Jack Casey Court Fountain Inn, SC 29644 | TOLL FREE: (888) 886-6337 (MEDS) | Local: (864) 335-0606
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